Privacy Policy

Effective Date: April 18, 2025

At Puffs by Koala, your privacy matters. We are committed to respecting and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using our site or purchasing our products, you agree to the practices outlined here.

1. Information We Collect

We collect personal information you provide directly and automatically when you interact with our website, such as:

Information You Provide:

  • Name, email, phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment processors)
  • Order history and preferences
  • Any communication or messages you send to us

Information Collected Automatically:

  • IP address, browser type, device info
  • Pages viewed, time spent, and links clicked
  • Cookies and other tracking technologies

2. How We Use Your Information

We use your information to:

  • Fulfill orders and process payments
  • Provide customer support
  • Personalize your experience
  • Improve website performance and product offerings
  • Send promotional emails, updates, and special offers (you can opt out anytime)
  • Comply with legal obligations and prevent fraudulent activity

3. How We Share Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers (e.g., payment processors, shipping companies, website tools)
  • Legal authorities when required by law
  • Marketing platforms we use to run campaigns (with your consent)

All partners and third-party tools we use are carefully selected and required to handle your data responsibly.

4. Your Choices & Rights

You have the right to:

  • Access or correct your data
  • Delete your information (subject to legal or transactional obligations)
  • Opt out of marketing communications
  • Disable cookies via browser settings

To request changes or exercise your rights, contact us at:
chad@thedopestshop.com

5. Data Retention

We retain your information as long as necessary to fulfill orders, provide customer service, or comply with legal obligations. Once no longer needed, data is securely deleted or anonymized.

6. Security Measures

We implement industry-standard measures to protect your data:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to sensitive data

Despite our efforts, no system is 100% secure. Please keep your login details confidential.

7. Age Restriction

Our website and products are intended for adults 21 and over. We do not knowingly collect data from individuals under 21. If we discover such data, it will be promptly deleted.

8. Third-Party Links

Our website may include links to other sites. We are not responsible for their content or privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or for legal reasons. When we do, we will revise the “Effective Date” at the top and notify you as needed.

10. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy, reach out to:

Puffs by Koala
info@puffsbykoala.com