We stand behind the quality of our products—but due to the nature of our goods, all sales are final.
All Sales Are Final
Because we offer consumable hemp-based products, we do not accept returns or exchanges unless the item you received is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or there’s a mix-up, don’t stress—we’ve got you. Contact us within 7 days of receiving your package. Email info@puffsbykoala.com and include:
Your order number
Photos of the product and packaging
A description of the issue
We’ll review your case and do our best to make it right.
Missing Items
If something’s missing from your order, notify us within 7 days of receiving it. We'll investigate and, if applicable, send a replacement item at no additional cost.
Non-Returnable Items
We cannot accept returns or offer refunds on:
Opened or used products
Items returned without prior approval
Orders outside the 7-day window
Your satisfaction means the world to us. While we keep our policy strict for safety, we promise to treat every case with care.
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