At Puffs by Koala, we know your vibe is waiting, so we’re committed to getting your order to you as quickly and smoothly as possible.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email with tracking info once your order ships.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and shipping method selected.
Delivery times vary depending on your chosen service and location, but typically fall within 3–7 business days for standard shipping.
We currently ship only within the United States.
Tracking Your Order
Once your order is on its way, you’ll receive an email with tracking details so you can follow your puff journey in real-time.
Lost, Stolen, or Delayed Packages
We are not responsible for packages lost or stolen after they are marked as “delivered” by the carrier.
For any delivery issues, please contact the shipping carrier first.
If you still need help, reach out to us at chad@thedopestshop.com or call (310) 872-0389, and we’ll do our best to assist.
Incorrect Shipping Information
Please double-check your shipping details at checkout. We are not responsible for packages sent to the wrong address due to user error. If you realize there’s a mistake, contact us ASAP at info@puffsbykoala.com.
Thanks for shopping with Puffs by Koala. We can’t wait for you to light up your experience!
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