Terms and Conditions

Effective Date: April 18, 2025

Welcome to Puffs by Koala! These Terms and Conditions ("Terms") govern your access to and use of our website and products. By browsing, using, or making a purchase through our site, you accept and agree to be bound by these Terms. Please read them carefully.

Eligibility

You must be at least 21 years old to access or use this website or purchase any products from Puffs by Koala. By using our site, you represent and warrant that you meet this age requirement.

Product Use Disclaimer

All products sold on this website are derived from industrial hemp and are intended for responsible adult use only. They are not intended to diagnose, treat, cure, or prevent any disease. Consult with a licensed healthcare professional before using hemp products, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

Orders & Payments

Placing Orders:

  • All orders are subject to availability and confirmation.
  • We reserve the right to cancel or refuse any order at our discretion.

Payments:

  • We accept major credit cards and other payment methods as listed at checkout.
  • All transactions are processed securely through third-party providers.
  • Prices are listed in USD and may be subject to applicable taxes and shipping fees.

Shipping & Delivery

We aim to ship your order promptly. However, we are not responsible for:

  • Delays caused by carriers
  • Lost or stolen packages after confirmed delivery
  • Inaccurate shipping details provided by the customer

Please refer to our Shipping Policy for more information.

Intellectual Property

All content on this site, including but not limited to text, images, logos, graphics, videos, and trademarks, is the exclusive property of Puffs by Koala or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without prior written consent.

Prohibited Use

You agree not to use our site or products for:

  • Any unlawful or unauthorized purpose
  • Violating any laws or regulations
  • Transmitting harmful code, viruses, or malware
  • Harassing, abusing, or harming others
  • Misrepresenting or defaming our brand or products

Limitation of Liability

To the fullest extent permitted by law, Puffs by Koala, its owners, partners, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Your use or inability to use our website or products
  • Errors or inaccuracies in product descriptions or site content
  • Third-party links, tools, or platforms connected to our site

You agree to use our products and services at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless Puffs by Koala, its affiliates, and team members from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or misuse of our site/products.

Modifications to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time. When we make changes, we’ll update the “Effective Date” and may notify you via email or website notice. Continued use of the site after such changes constitutes your acceptance of the revised Terms.

Contact Information

If you have questions about these Terms, reach out to us:

Puffs by Koala
info@puffsbykoala.com